Complaints Procedure

We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have any comments and suggestions to make please feel free to use the suggestion box based in the main waiting room.

Should you wish to make a complaint about the practice a leaflet explaining our complaints procedure is available at reception.

Complaints should be addressed to Kerry Blakemore, Locality Manager.

Click on this link to view our practice Complaints Poster and Complaints Leaflet

If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England.  If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman.  Please see contact details below.

NHS England

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

Helpline 0300 311 2233 – Customer Care Centre

NHS Choices for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints

Ombudsman

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Helpline: 0345 015 4033

Website www.ombudsman.org.uk

Other useful resources

Voiceability: 0300 330 5454

Walsal Manor: Patient Experience and PALS manager 01922 65646301922 656956