We would like to advise patients registered at the Practice of your following rights:

  • Patients have a right to express a preference to receive services from a particular doctor or nurse—providing that the preferred practitioner performs that service.  We encourage and support ‘continuity of care’  – By seeing the same nurse or doctor for a particular condition, we are much more likely to build up an accurate diagnosis and agree an effective course of treatment with you
  • Patients have a right to see their own health records, subject to the provisions of the Data Protection Act

We would like to advise patients registered at the Practice of your following responsibilities:

  • Please arrive on time for your appointment so we can minimise delays for other patients?
  • Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so we can offer this appointment to other patients?
    • You can use our new text service to cancel, by sharing your current mobile number with us
  • Please try and attend the surgery and do not make a request for a home visit, unless absolutely necessary. Home visits are exclusively for housebound or seriously ill patients.  In the time it takes to conduct 1 home visit we can typically see at least 3 patients at the surgery, so allowing us to see everyone who needs us
  • Please make requests for repeat prescriptions in good time. We typically require 48 hours
  • Please co-operate with all practice staff and treat them courteously.  They are trying to help you