British Sign Language User

Our receptionist Charlotte can understand limited British Sign Language (BSL).

NHS 111 BSL Service

Sign language

NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter.

Visit NHS 111 BSL interpreter service for more details.



999 For the Deaf / Hard of Hearing

A national text number has been set up that allows Deaf people, or people with hearing difficulties, to get 999 help quickly. But, unlike hearing people, they must register their phones before they make a call.

The video below explains in BSL how to register your mobile phone for the text service.


Macmillan Information In BSL

Macmillan’s British Sign Language cancer information videos are there to help you understand and cope with cancer. They cover what cancer is, signs and symptoms of cancer, what to expect if you are diagnosed, living with cancer, diet and cancer, coping with side effects, and cancer treatments.

Click here to visit the website, and watch these videos.

Mental Health

Mental Health Self-Help Information in BSL

You can access a variety of self help resources with information to help you with anxiety, stress, abuse, and others. Each of the leaflets can be viewed easily on your mobile device via the apps available for iPad, iPhone, and Android.

Each leaflet has a BSL video that you can watch.

You can also view and print easy read versions of the leaflets.

 Click here to view in your browser


For iPad

For iPhone

Psychological Therapies Service in BSL - Provided by SignHealth

“BSL Healthy Minds is a psychological therapy service provided by SignHealth, a charity dedicated to making sure Deaf people in the UK get the same level of access to health services as hearing people.”

Image result for internet icon Click here to visit their website (includes BSL information videos)

How to be referred to this service:

  1. See the GP – You can book an appointment with a GP and ask to be referred.
  2. Self refer –  Click here to complete the online self referral form


“The Deaf Child and Adolescent Mental Health Service provides a specialist mental health service for deaf and hearing impaired children with a range of emotional and behavioural problems. This is a specialist team covering Central England with teams based in Dudley, Nottingham and Oxford which provide access to services as close to home as possible reducing travelling time for children young people and their families.”

 Click here to view their website

 Click here to view the leaflet


SignHealth - Health Advice In BSL

“Health Advice is hard to come by in sign language. It’s one of the reasons that Deaf people are more likely to be undiagnosed, or poorly treated, for a range of health conditions.

The modern NHS wants patients to be well informed and to make their own healthy choices, but it doesn’t give Deaf people the information or the tools they need to do that.

SignHealth is growing this library of health videos, to provide Deaf people with information on common, life-threatening and life-changing conditions and events.”

Click each button below to view SignHealth’s information:





Deaf Plus

“A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction and cannot cope without their support.

Anyone could be a carer – a 16-year-old girl looking after a parent with a disability, a 40-year-old man caring for his partner who has terminal cancer, or an 80-year-old woman looking after her husband who has dementia.”

If that is you, Deaf Plus can support you

 Click here to view their website

Walsall Deaf People’s Centre

Walsall Deaf Centre is committed to improving the lives of deaf people in Walsall and the surrounding areas.

They provide BSL interpreters and BSL courses. The centre also hosts various social events. Please contact them for further details.

Deaf World

Deaf World has been a registered charity since January 2009 and works in partnership with hearing impaired young people aged between 11 and 25 living in the West Midlands.

The aims of Deaf World are to meet the diverse educational, social, cultural, leisure, training, employment and linguistic needs of the young community. Deaf Word has also worked in partnership with Sandwell and Birmingham youth service provision and Wodensborough School to successfully deliver a programme of activities, for example:

  • 5 outdoor activities residential in the Peak District and North Wales
  • 2 Vehicle education programmes
  • 6 day trips
  • Organised fund-raising events
  • Held meetings with young people and parents/carers
  • Delivered a health and well-being project commissioned by Sandwell Can Do
  • Facilitated consultation with young people
  • Worked in partnership with young people to set up the Deaf Zone youth club at the Lighthouse young people centre in Aston
  • Set up a Youth Forum
  • Supported a young person to be successful in two funding applications
  • Arranged and facilitated the provision of ‘Leadership Training’ which is commencing for youth forum members this Autumn
  • Consulted young people about the proposals from a young deaf man who is looking to set up self-defence class for young people at the Lighthouse
  • Set up a Ju Jitsu self-defence class delivered by a deaf young man at the Lighthouse
  • HI young person volunteering as admin at Deaf World for 16 hours a week

Deaf Zone Youth Club. Meets once a week and open to young people from 11 to 25 at the Lighthouse

Ju Jitsu Self Defence. Classes delivered by a deaf young man (Ju Jitsu Black Belt 1st Dan) every Saturday 2 to 3pm. Cost £1 at the Lighthouse.

Outdoor activity residential. Yearly residential

Leadership training residential. For youth forum members

Further evidence of their work can be found on the following links:


Please click on the images below to view the flyers

NHS BSL Videos

Let’s be clear on breathlessness

Please click the image to watch the video


Please click the image to watch the video

Depression and low mood

Please click the image to watch the video

Act F.A.S.T. - Stroke

Please click the image to watch the video

Be Clear on Cancer: ovarian cancer

Please click the image to watch the video

Be clear on cancer: breast cancer in women over 70

Please click the image to watch the video