When We Are Closed
Call 999 in an Emergency
– chest pains and/or shortness of breath constitute an emergency
If you are unsure, call 111
Out of Hours Services
From 6.30pm – 8.00am Monday to Friday or anytime at the weekend or bank holidays, please call 111
Calls to the NHS 111 number are free from mobiles and from landlines
From 1.00pm – 6.30pm Thursday afternoons, please call Waldoc on 01922 501999
Call 111 if:
- You need medical help fast but it’s not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call
- You need health information or reassurance about what to do nextThe NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics
They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care
Urgent Care Centres
If you need urgent care quickly, and can’t wait for an appointment with one of our doctors, visit one of the two Urgent Care Centres.
EXTRA GP APPOINTMENTS AVAILABLE FOR WALSALL PATIENTS
Patients registered with a Walsall GP can benefit from the Extended GP Access Service.
NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create four Hubs based at Darlaston Health Centre, Pinfold Health Centre, Broadway Medical Practice and (Portland Medical Practice from 11.1.2018). The Hubs are currently run by a group of local GPS.
Since launching the service in December 2017 and up until May 2018, more than 15,500 patients have accessed the service.
When can I get an out-of-hours appointment?
Extra GP appointments will be available between:
- 6.30pm – 9pm weekdays (all four Hubs)
- 10am – 3pm weekends (excluding Darlaston Health Centre & Portland Medical Practice)
- 11am – 1.30pm Bank Holidays (all four Hubs)
However, people will only be seen if they have booked an appointment.
How can I book one of these appointments?
A dedicated number has been set up and appointments can be booked by calling: 01922 501999 during the following times:
- 8am – 9pm weekdays
- 10am – 3pm weekends
- 11am – 1pm bank holidays
NHS 111 will also be able to book an appointment for you if they feel you need to see a GP.
Do I need to be registered at one of the four surgeries where the Hubs are based to use the service?
No, you can be registered with any GP in Walsall to access the extra appointments. However, please note you will need to travel to one the four Hubs (listed above).
What if I’m not registered with a Walsall GP?
If you are not a registered patient at a Walsall GP, you will not be able to access these out-of-hours appointments. More information about these services can be found on Walsall CCG’s website: www.walsallccg.nhs.uk.
When should I use the Hubs?
The extended service is for patients who require a routine or same day GP appointment, but are unable to attend during normal opening hours. However, they are not walk-in centres and you will need to book an appointment- these can be booked up to 7 days in advance. Please note that both of Walsall’s urgent care centres and its A&E department will still be open as normal for people to use in serious or life threatening emergencies.