Management

Kerry Blakemore

Kerry Blakemore

Locality Manager
Jen

Jen

Reception Manager

Administration

Charlotte

Charlotte

Communications Lead / Clinical Summariser

Other languages:
Level 2 British Sign Language (level 3 student)

Reception

How can a receptionist help you?

Receptionists are trained to assess your needs so that they can direct you to the right healthcare professional.
To do this they will;
• Take some general details about why you have contacted the surgery
• Help navigate you through health care services & systems

The GP is not always the best person to help you.
Receptionists are not ‘being nosey’, they are trying to make sure you receive the right care as quickly as possible.

Our receptionists will take your name on arrival, answer your phone calls, make appointments and handle any enquiries as well as a long list of other clerical duties. They are here to help you but their job is extremely demanding, so please help them by understanding the problems they face when trying to please everyone. They aim to be pleasant and courteous at all times.

They may occasionally need to ask for some medical details if your enquiry can be dealt with by speaking to a doctor on the telephone, but they will always treat what you say with the utmost confidentiality.

Why does the receptionist need to ask what’s wrong with me?

Anne-Marie

Anne-Marie

Receptionist
Elaine

Elaine

Receptionist
Helen

Helen

Receptionist
Gareth

Gareth

Receptionist
Louise

Louise

Receptionist

Housekeeping & Domestic

Stephanie Merrick

Stephanie Merrick

Cleaner/Housekeeper