Subject Access Requests (SAR)

A request by a patient, or a request by a third party who has been authorised by the patient, for access under the GDPR (and DPA 2018) is called a Subject Access Request (SAR).

If you wish to request to have a copy of your health records, please complete a Subject Access Request form which you can obtain from the practice reception or you can download and print from the website.

You don’t have to give a reason for wanting to see your records and there is no charge for this service. You will however be required to produce proof of identity before being allowed access to them.

The Practice has up to 28 days to respond to your request. If additional information is needed before copies can be supplied, the 28-day time limit will begin as soon as the additional information has been received.

The 28 day time limit can be extended for two months for complex or numerous requests where the data controller (usually your Practice) needs more time to collate and supply the data. You will be informed about this within 28 days and provided with an explanation of why the extension is necessary.

When requesting a copy of your records, you should say if you:

  • want all or just part of them
  • would like your records to be given to you in a specific format that meets your needs, and we will endeavour to accommodate your request
  • If you request your records to be emailed, you will be sent an encrypted email from the practice to ensure your email is secure before the records are released. 

You will need to fill in an Application Form and give proof of your identity. The Practice has an obligation under the GDPR and DPA2018 to ensure that any information provided for the patient can be verified.

Access to Test Results and Hospital Letters

When you have your test you will be told approximately how long it will be before the results are returned to the practice. Please check online, check your texts or ring the practice between 11:00am and 1:00pm to see if your results are back. Although we will endeavour to contact you if an urgent problem is detected, it is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so. We process too many tests each day to be able to contact everyone about their individual result

Online Services

We encourage all patients over the age of 18 to use our online service to access your test results and your hospital letters. This will help to ensure that you are kept informed and able to actively manage your own health Please discuss this with your doctor the next time you have an appointment at the surgery

Text Updates

Please share your mobile phone number with us to receive a text update when your test results are back and also to use our text appointment reminder and cancellation service

Contact The Surgery

If you prefer to telephone, please call between 11am and 1pm to enquire about your test results, as our reception staff will have more time to deal with your request between these times

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results