Receptionists are trained to assess your needs so that they can direct you to the right healthcare professional.
To do this they will;
• Take some general details about why you have contacted the surgery
• Help navigate you through health care services & systems
The GP is not always the best person to help you.
Receptionists are not ‘being nosey’, they are trying to make sure you receive the right care as quickly as possible.
Our receptionists will take your name on arrival, answer your phone calls, make appointments and handle any enquiries as well as a long list of other clerical duties. They are here to help you but their job is extremely demanding, so please help them by understanding the problems they face when trying to please everyone. They aim to be pleasant and courteous at all times.
They may occasionally need to ask for some medical details if your enquiry can be dealt with by speaking to a doctor on the telephone, but they will always treat what you say with the utmost confidentiality.